SHIPPING AND RETURNS
SHIPPING
We are pleased to ship throughout Canada and the United States. Our shipping rates are based on weight and will be applied at time of check out.
CANADA
- $5.00 Standard shipping rate for items up to 1 lb
- $10.00 Standard shipping rate for items up to 5 lbs
- $15.00 Standard shipping rate for items up to 10 lbs
- $25.00 Standard shipping rate for items up to 20 lbs
- $40.00 Standard shipping rate for items up to 40 lbs
- $50.00 Standard shipping rate for items up to 60 lbs
- $95.00 Standard shipping rate for oversized or heavy items
UNITED STATES
- $8.00 Standard shipping rate for items up to 1 lb
- $20.00 Standard shipping rate for items up to 5 lbs
- $40.00 Standard shipping rate for items up to 10 lbs
- $50.00 Standard shipping rate for items up to 20 lbs
- $65.00 Standard shipping rate for items up to 40 lbs
- $80.00 Standard shipping rate for items up to 60 lbs
- $120.00 Standard shipping rate for oversized or heavy items
If you live outside of Canada or the United States or have any questions regarding shipping, please send us an e-mail to info@ardillasunited.com
RETURNS
At Ardillas United we take great pride in the product that we sell. If you are not satisfied with your purchase for any reason, contact us within 14 days and we will gladly offer you a full refund on the product. All sale items and shipping charges are non refundable. To be eligible for a refund, your item should be returned unused and in the same condition in which you received it. Products must be returned in the original packaging and you will be responsible for all shipping costs incurred.
EXCHANGES
We only replace items if they are defective or damaged. If you need to exchange the damaged or defective product for the same item, please send us an email to info@ardillasunited.com. When returning an item, you will be responsible for all shipping costs incurred. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, please consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
